kag99 Privacy Policy

1 Introduction and Applicability

kag99 (hereinafter referred to as "we", "our", or "the platform") is an online betting and casino entertainment service provider in Bangladesh. This privacy policy has been established regarding the collection, processing, and protection of personal information of every individual ("user" or "you") who registers or uses the services on our website kag99.cam.

This policy applies to our website, mobile application, and all associated digital services. By using kag99's services, you are considered to have accepted the terms of this privacy policy. If you disagree with any aspect of this policy, please refrain from using our services.

We are committed to ensuring the privacy of your information by following international best practices in data protection and applicable laws.

2 What Information We Collect

kag99 collects various types of information for identity verification, account management, processing financial transactions, and improving service quality.

2.1 Information You Provide Directly

When you register or create an account on our platform, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Current address and country
• National ID card or passport number (for identity verification)

2.2 Financial Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (where applicable)
• Transaction history and amounts

Important: We never store your full bank card number or PIN.

2.3 Automatically Collected Information

The following is collected automatically while you browse our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referral source and search keywords
• Cookies and local storage data

3 Purpose of Information Use

kag99 uses your personal information only for specific and legitimate purposes. We never sell your information to third parties without your consent or without a legal obligation to do so.

3.1 For Service Delivery

• Creating, managing, and verifying your account
• Completing deposit and withdrawal processes
• Providing bonuses, promotions, and VIP benefits
• Maintaining betting and gaming history
• Providing customer support

3.2 Security and Fraud Prevention

• Detecting and preventing suspicious activity
• Preventing unauthorized access to accounts
• Complying with anti-money laundering (AML) regulations
• Identifying fraudulent transactions

3.3 Fulfilling Legal Obligations

• Age verification — services provided only to users aged 21 and above
• Submitting required reports to regulatory authorities
• Complying with court orders or legal claims

3.4 Service Quality Improvement

• Analyzing and improving website performance
• Providing a personalized experience based on your preferences
• Developing new games and services

4 Information Storage and Security

kag99 adopts industry-standard technical and administrative measures to protect your personal information. Our security framework operates at the following levels:

4.1 Technical Safeguards

• SSL/TLS Encryption: All data transfers are secured through 256-bit SSL encryption.
• Database Encryption: Sensitive information is stored on servers in encrypted form.
• Firewall and Intrusion Detection: Advanced security measures to prevent unauthorized access.
• Two-Factor Authentication (2FA): An optional additional layer for account protection.

4.2 Data Retention Period

We retain your information only for as long as it is necessary or legally required:

• Active account data: for as long as the account remains active.
• Closed account data: at least 5 years after account closure (for financial auditing).
• Transaction records: at least 7 years.
• Cookies and session data: 30 days to 1 year (depending on the type of cookie).

4.3 Response to a Data Breach

If a data security breach occurs and poses a high risk to your rights and freedoms, we will notify you as soon as possible and take the necessary remedial action.

5 Sharing Information with Third Parties

kag99 never sells your personal information. However, limited information may be shared with certain trusted third parties in order to deliver services:

5.1 Payment Processors

Payment service providers such as bKash, Nagad, Rocket, and Upay will receive only the minimum information required to process transactions. These organizations are governed by their own privacy policies.

5.2 Technology and Service Providers

Game software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi) and other technology partners may receive only the minimum information necessary to operate their services.

5.3 Legal Disclosure

In the following circumstances we may be required to share information with authorities:

• Under a court order or valid legal process
• Upon a legitimate request from a government or regulatory authority
• To assist in the investigation of criminal activity
• To protect the rights and assets of kag99 or its users

5.4 Business Restructuring

In the event of a merger, acquisition, or asset sale, user information may be transferred. In such circumstances we will notify you in advance.

6 Cookies and Tracking Technology

kag99 uses cookies and similar technologies to improve website functionality and personalize your browsing experience.

6.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security. They cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, theme, etc.).
• Analytics Cookies: Used to analyze how our website is being used.
• Marketing Cookies: Used to display relevant advertisements and promotions.

6.2 Cookie Controls

You can reject or delete cookies other than essential cookies through your browser settings. However, this may limit the functionality of some services.

7 Your Rights as a User

kag99 respects your right to data protection. You have the following rights:

7.1 Access to Information

You can request from us at any time to find out what information we hold about you and how it is being used.

7.2 Correction of Information

If there is any inaccuracy or incompleteness in your personal information, you may request a correction. Many details can be updated directly from your account settings.

7.3 Request for Deletion of Information

In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations, some information may be required to be retained for a specific period.

7.4 Objection to Processing

You may object at any time regarding marketing communications. If you contact our support team, we will remove you from the marketing list.

7.5 Data Portability

You may request to receive your personal information in a structured, machine-readable format.

To exercise any of the above rights, contact us at: [email protected]

8 Protection of Minors

kag99's services are intended only for individuals aged 21 or older. We do not intentionally collect any information from minors.

We verify age at the time of registration. If we find evidence that a user is under 21 years of age, we will immediately close their account and delete the associated information.

If you suspect that a minor is using our platform, please notify our support team.

9 Changes to the Privacy Policy

kag99 may update this privacy policy from time to time. Reasons for changes may include:

• Requirements of new laws or regulations
• Changes in the scope or nature of services
• Improvements in data protection practices
• Clarifications based on user feedback

For significant changes, we will send a notice to your registered email and clearly inform you on the website. Continued use of the platform after changes will be considered as your acceptance of the new policy.

The latest version of this policy will always be available at kag99.cam/privacy-policy.

10 Contact Us

For any questions, concerns, or requests related to privacy, please contact our dedicated support team:

We generally respond to data protection requests within 24 hours. For more details, you can visit our FAQ page or About Us page.